The car pickup process was too slow, took about an hour and a half. The company's internal management is outdated, with many data needing manual verification.

Even though I returned the car with a full tank, Budget's inspector checked and recorded the mileage and fuel gauge as Full. However, once back home, I received a charge of $52.02. Upon contacting the car rental service, I found out it was a fuel fee, claiming the tank wasn't full. On May 9th, I sent them photographs of Budget's records and the fuel gauge at the time of return. Ten days have passed, and there's still no resolution. The rental company said they are waiting for a response from Budget, and I should be patient. I checked reviews for Budget at the Boston airport on Google Maps, and they were quite low. Think twice before renting a car, folks.

Professional service

We were upgraded when we picked the car up. We had to change the car due to a nail in the tyre. It took a bit of doing and it was sorted.

Booking was easy. The price dropped by £3 all went well

Horrible experience. I showed up 30 min late and they charged me two and a half times the original rate.