The car model was of a lower grade than expected, and the experience was very poor! I only realized this while driving because the XC60 and XC40 look quite similar, especially from the front. I picked up the car at night and didn't check it closely. This counts as deceptive practice without prior notice! It's like buying an iPhone 13 and receiving an iPhone 12 instead. Please understand the frustration.
The sales staff at the store handed us a Spanish-language contract to sign without informing us! They secretly charged us for expensive insurance and a full tank of fuel! It's outrageous; I'll never rent from this company again. The rental platform took my deposit but merely reserved a spot for me. When I arrived at the store, the staff completely ignored my order and issued a new high-priced contract. The rental platform is now blaming a third party to avoid responsibility. I won't book through this platform again. Everyone needs to be cautious when renting a car.
The car had a low tire from the moment we got it. We were told that it was a configuration problem, but it wasn’t.
About QEEQ:8.0/10
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