Pretty fast

Other customers (regular Europcar clients) take 5-10 minutes. Our family rented two cars, and it took a total of 1.5 hours! I have records, feel free to verify! There was no line, just very slow processing! For the child seat, they told us to just go directly. When inspecting the car, there was no one in the office; we waited for over ten minutes. When we returned to the front desk, they said the person had gone for lunch!

Bad attitude.

Everything went smoothly, the counter is right outside Terminal 1. However, the efficiency was typical of France, very slow. What normally takes 5 minutes took nearly an hour, waiting for the paperwork and then the keys... I was assisted by a black gentleman with a very heavy accent, which was challenging for my not-so-good English. When returning the car, I was assisted by a white gentleman. The return process was simple, just hand over the keys, done in ten seconds.

Overall, it was a positive experience using Europcars rental agency, with whom I’ve booked in the past.