Worked as expected.

The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.

The car pick-up process was straightforward and clear, and the service attitude was excellent.

Both pick-up and drop-off were very fast

Excellent customer service and good value for money. Car was in great condition.

Easy to use. More prominent placement of car pick up and drop off information would have been useful.

Fast and professilnal; all details were explained. Hand off was very knowledgeable and prepared us for all eventualities.