Enterprise were fine and Phoenix and Raul tried hard to make sure I was happy.
About QEEQ:8.0/10
The platform did what I needed. But I emailed Qeek with a question about if I needed an International Driving Permit for Spain. They responded that I did, though the Govt website said I did not. Actually, I did not need an IDP.
1. The car was not the specified model.
2. It was almost out of fuel and not as agreed, full tank upon pickup and return.
3. The car was dirty, especially the windshield, which was covered in spots that couldn't be cleaned, affecting visibility.
Not satisfied mainly due to the insurance claims process. It's been a month since I returned home, and I've sent 5 or 6 emails requesting documentation, but apart from the first reply, there has been no response. Each store has only 1 or 2 customer service representatives who speak English, and the hotline is hard to reach, resulting in a lot of wasted time and money.
“Amazing value for money and service.exceeded expectations!”
About Enterprise:10.0/10
I’ve been upgraded on arrival. The guy at the airport was waiting for my late in the evening flight from London.the guy reassured me about further changes so I wasn’t stressed at all. Delivery didn’t take more than 5 minutes.
About QEEQ:10.0/10
Online booking very quick and simple.Very reliable service!
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