Brilliant experience compared to airports at LAX.

They automatically added extra insurance when I picked up the car, and were impatient when asked.

Long wait to pick up the car. Arrived at the store half an hour early per the reservation, but both reserved and non-reserved customers were in the same line. Few service counters open; it took about an hour to get the car.

There was basically no queue, and the process was completed very quickly.

Can't connect

There was some trouble communicating due to language barriers when picking up the car, but the staff were very patient in explaining everything. The car provided as per our reservation didn't meet our needs, so they helped us upgrade to a newer, larger SUV. The trip went smoothly without any issues. When returning the car, we just filled up the tank as per the contract and cleaned the car a bit. It only took a minute to complete the return at the designated location, which was very convenient. It's best to rent from a big company like Avis; they are well-organized, and both picking up and returning the car are straightforward.