Todo fue perfecto, era mi primera vez en alquiler de auto

Lo mejor de todo el trato del personal.

Rápido, fácil y con el mejor precio.

The car rental company sent an inexperienced person to handle our order. They were not familiar with the process and their English was not good. They kept aggressively pushing for us to buy their insurance, repeatedly emphasizing that our insurance was from our home country and not theirs. They threatened that if there were any scratches, we would be fined 1700 euros. It was incredibly frustrating and it took almost 4 hours to complete the rental. We wasted half a day. I have no idea who will compensate for this loss. I will never use this company again.

Upgraded the vehicle for an additional fee, overall it was good.

Very satisfied, rented for the second time, and the refund process was very quick and convenient.

Terrible experience! Do not rent a car here. There are many traps in car rentals in Spain, so be warned! The rental company targets Chinese customers and pushes various additional services on you. If you don't accept, they will start to trick you! First, they insisted that I use my own chip card, and using my wife's card would cost an additional 200 euros for an additional driver fee. After repeatedly complaining to the rental agency and sitting in their office to protest, they finally accepted my card, proving it was always possible to process. Moreover, when picking up the vehicle, it felt like they just handed me a car and left. The car had only half a tank of fuel and numerous scratches, and they only responded that they had records when I raised these issues. When returning the car, there were indeed problems—they charged me for a full tank of fuel costing over 40 euros. Due to the pre-existing scratches, they almost tried to scam me for damages, but after repeated explanations, they let it go as the scratch was short. Lastly, I left my car charger in the vehicle; when I went back to retrieve it, they claimed not to have seen it. My wife later remembered seeing an employee take it but didn't react at the time! Throughout the entire ordeal, the car rental platform provided almost no support. Customer service was slow and unhelpful! I hope future customers see this review and take precautions. Don't fall into their trap and cause yourself trouble!