Absolutely perfect

Waited over two hours to pick up my rental. The line was long and was not moving for hours because they were understaffed.

Price for the rental was great! Easy process to book.

I thought adding an additional driver would be a simple process but ended up getting quite complicated as one of the staff members didn't know what to do. It ended up being a simple note on the receipt to say the car was attached. Not sure what the issue actually was but took over 20 minutes to resolve. Bit of an inconvenience but would expect all staff to be able to deal with pretty simple issues. Car was great and really like the idea that I get to choose my own car out of 7 or 8 options although no Jeep Patriot. We did get a brand new Ford Escape though so no complaints

Simple process couldn't have been smoother

The car was surprisingly well equipped for an economy car. Everything was great. My only complaint is that the car still had a stake smoke smell. I'm highly allergic to cigarette smoke, so even the residual smell gave me a headache when driving it. If I had time, they would habe changed out the car for me, but I was in a rush. They were extremely nice.

Was disappointed with the toll charge not explained to me was under the impression the charges came off my credit card as we used them as this is what our usual car rental company did. Instead we were charged £120 for 2 weeks we were only there 12 days. Not happy.