Great car rental experience.

My husband picked up the car, which seemed to take a lot of time, over an hour. It wasn't a full tank as described on the rental website; we had to fill it up there. Returning the car was very convenient, just hand over the key to the service desk. Although we bought full insurance, they tried to sell us an additional rescue insurance for 6 yuan per day.

Pretty awful. The building was run-down, and there were approximately 50 people in line ahead of me. There was no air-con and it was very hot outside. The woman at the counter was very rude and almost did not accept my reservation because I purchased it in NZD. She gave me a "free" upgrade after I refused the offer to pay for one, and the vehicle I received repeatedly gave me a "low oil" warning - scary to drive!