The service was excellent. When returning the car, I forgot the GPS holder inside. By the time I went back to retrieve it, the car had already been sent to the car wash. The staff made an extra trip to help me retrieve the holder.
No convertible available on pick-up so had to stay an extra night in San Francisco and use a temp rental car with additional bridge tolls. Had to return next day where "Prestige" staff were diabolical, at one point asking me how I thought I could get a refund for the 1 day lost using the Avis system. First Mustang had a rip through the side wall of one tyre which wasn't dealy with until I checked out of the parking lot - they advised me to change the vehicle, which we had to do for safety. Therefore, I actually hired 3 vehicles!
At drop-off it was discovered that the pick-up location staff had not correctly applied the exchange rate of my stirling payment and had thought that I owed a one-way fee. Initial accusations from junior staff were then corrected by the Manager with no more to pay. Both pick-up (2 days) and drop-off caused much anxiety. However, thank you to Shy at Oakland and the Manager at Harry Reid.
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