Very poor Avis...

V.Pintos

Spain

Reviewed: Sat, Jul 20, 2019

About Budget: 5.7 /10

Car was dirty when I got it...I actually had to clean it. This car was heavily scratched and dented. There was also a cap on the back of the car that would fall and hang everytime I drove, I would have to slot it back in each and every time I parked with concern that someone would pull it out. ( I have pictures ). Upon my return, they didn't even got up from the front desk, didn't want to walk around the car to inspect that I had made zero damage, he just asked me if I filled the tank. I always rent from Avis at this location and this is the second time in a row that the car is dirty. I don't typically right reviews but this time was not acceptable. Not sure I will rent from them again.

About QEEQ: 8.0 /10

Budget

Vigo

Spain

Compact | Seat Leon or similar

1 days rental

Relevant Reviews on Budget in Spain

Yvonne Carllyle

Spain

1 days rental

Budget

Barcelona

Spain

Reviewed: Tue, May 14, 2019

About Budget: 2.0 /10

Spanish siesta time is frustrating! I chose to pick up the car at 1 PM on Monday, April 22nd. The booking showed that the store's operating hours were 8:00-21:00. When we arrived at the store with all our luggage at 1:05 PM, the doors were closed! There were no signs indicating a move or closure. After waiting a bit, we met a man who seemed to be returning a car. He informed us that it was a local holiday and the store was closed in the afternoon. Monday, holiday? I couldn't believe it and quickly checked online, discovering that April 22nd was Easter Monday in Catalonia! How would anyone not local know that?! We contacted the car rental company's international hotline, and after some negotiation, they arranged a taxi to another rental company at Barcelona Airport. I had booked an Audi A3, but the company’s new order was for a Golf. The staff said the car they provided was cheaper than the one I initially booked. They promised to refund me the difference. However, to my dismay, I was later informed that they could only refund the base car rental price after deducting the insurance. As a result, the base rental for the Golf was actually more expensive than the Audi A3! The case is still under appeal. My advice is never to rent a car from a city store in Spain; their operating hours are too unpredictable. The car rental company is also highly irresponsible!

Baron Gresham

Spain

1 days rental

Reviewed: Thu, Aug 24, 2023

About Budget: 4.0 /10

I chose to pick up the car at the airport, the store is right at the arrival hall.

Donna Beard

Spain

1 days rental

Reviewed: Mon, Oct 17, 2016

About Budget: 4.0 /10

They share a counter with other companies, but the car model we confirmed on the website wasn't available when we got to the counter. It took a lot of time to switch cars, confirm the model, check prices, and wait for the car to be cleaned, which was very frustrating. With the driving license certification provided by the rental company, we hardly needed to use our actual driving license.