Your shown Pick up office was not working for more than a year.
M.Simonis
Italy
Reviewed: Sun, Jul 21, 2019
About Budget:7.3/10
Pleasent stuff, everything ok
About QEEQ:10.0/10
Budget did not know about reservation. Had no normal cars. Insted of mini suv, i recieves fiat qubo....
It seams you do not have normal contact with them... Pick up office had to be near air port, but adress in reservation not valid for a year. Had to go with kids and laguages by public bus to city centre. Drop of a same problem.
The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.
During the pick-up it should be more useful of the guy to tell us something about the car and if I need to pay toll somewhere or if the car has some scratches then just try to sell us more insurance.
The staff was supportive. Masi & Viola were good fellows. But they charged me Rs. 5500 for fuel worth of Rs. 800. Mis use of pre authorization.
About QEEQ:10.0/10
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Your shown Pick up office was not working for more than a year.
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