Your shown Pick up office was not working for more than a year.

The pick-up location and the paperwork location are different, and the order doesn't provide the paperwork address. The staff at the parking lot were extremely unhelpful. The return location wasn't given in detail; the map points to the main road.

First of all, the car wasn't a Mercedes-Benz as advertised.

I arrived early, but the first Italian staff member refused to give me the car. I had to queue again at the scheduled time and got the car from another staff member.

You show absolutely wrong car! They gave almost a van, which was really hard to park.

Car collection took a very long time, well over an hour. Luckily the Firenze staff member greeting us was extremely helpful. The car itself was not great - a button on the fob unlocks the boot and if you are not aware of this then the boot can fly open - happened to us on motorway and those following us were very lucky to avoid collision. Avoid Fiat Qubo!

Very simple and good value, will use again Rebooking feature is briliant!