Your shown Pick up office was not working for more than a year.

They won't accept any documents other than an international driver's license, and they refused to rent the car on the spot. Note: This review requires me to mention a specific car model, but I didn't actually get a car, so I had to select one. Once again, the car rental company refused to give me a car!

No queue. The clerk asked if I could drive a manual car, I said no. So my reserved automatic Polo was changed to a Fiat 500, which was even smaller than the Polo, had poor power, and was very slow even with the pedal to the metal. It felt like I was downgraded without paying less. The clerk also recommended some automatic refueling service, claiming that the price was lower than the gas station and that I didn't need to refuel the car when returning it. However, in reality, regardless of how much fuel is left in the tank when you return it, the company charges as if the tank is empty. It's a scam.

This time they give third standard car with every side damage

Car was changed to Fiat 500, no issues with that. Paid for both my wife and myself to drive car, insurance docs backed this up, Budget refused to sanction my wife driving as they claimed we hadn't both hired the car. Will not use this company again, as any questions were met with "unable to help" and apparent language difficulties, although demanding extra payments were easily said.

I was told that i need to pay extra for a snow chain as car does not have winter tyres .