Delighted with you and Hertz

Picked up the car in Atlanta, wanted to rent a toll pass device but was told none available. Received a toll charge of $3.10 plus a service fee of $24.75 after returning to my country, which was frustrating. I had inquired about renting an electronic toll device, but Hertz couldn't provide one, and eventually, I was charged a service fee. What sense does that make??? Additionally, in Pittsburgh, I noticed the power steering warning light was on. To save time, I went to the airport early in the morning to swap the car and encountered a very impatient staff member. The replacement car was a downgrade, and they claimed the original car from Atlanta was of a higher class. To get the same class, I had to pay extra. Not only was time wasted, but it also dampened my mood. Overall, this car rental experience was unsatisfactory!!!

Very convenient. Initially, they only asked for the online order printout and then requested the return slip, but there was no need for a translated driver's license. The staff were very friendly. I mentioned that I needed a car with a USB port, and they patiently searched the system for several minutes to find one. The vehicle was brand new, having only driven about 300 miles. Picking up the car was also very convenient, right in the hotel's garage.

The only issue with this reservation was Hertz @ Pit Airport did not have the reservation in there system. They inform me the reservation was booked at there other location on the other side of the airport.

We had to wait quite a while for pick up for no reason really. The gentleman who served was polite and friendly but the lady was quite rude. There was also 3 drivers I presume who are hertz employees and I felt 2 of them we’re very unprofessional and unpleasant to 1 in front of us. Dropped off out of hours and had no envelope so had to fine pen and paper to write details on and post through.

Paid extra for a vehicle that would seat 7. The car did not seat 7, it seated 5. When I spoke to the Hertz staff she indicated that the car does seat 7 and told me it has a third row seat. I went back out to the car to check and It did not. She told me the only other car they could offer me would cost an additional 100.00 per day.