Goood

We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.

Hertz is not fair. I wanted to extend by one day, but the cost of the extension was much higher than renting a single day separately. In the end, I rented for one more day separately, returned the car in the morning, and rented it again, it was the same car.

First car had fault however replacement was fantastic for our 4500 mile hire period!

Great booking platform really smooth and great price

El auto tenía un alto millaje (más de 49 mil millas). Estaba sucio. Sin embargo por el precio están bien.

Buena

They were out of the vehicle I had reserved, a small cargo van. Instead they offered me a brand spanking new, full size Transit van. More space than we needed and not as good gas mileage, but an unbeatable deal at $50/day. More than happy!

Love the price drop indicator. Had a good price to begin with, but saved even more by rebooking!