It's all in the details.

Overall satisfied.

Hertz's service is very standardized, but the efficiency of car pickup is not very high. I waited for an hour at their Union Square location to get the car. The vehicle had less than 5000 kilometers, was clean and very new. However, I booked an Altima Classic online but received a Versa Classic instead. Not sure if these two cars are considered 'same class,' although the latter was sufficient, its power and space are noticeably less. It's worth mentioning that the car return efficiency was extremely high. At the huge Hertz return area at Los Angeles airport, the staff checked the car in 2 minutes and then a shuttle bus took me back to my hotel near the airport. Overall, quite satisfied.

I was charged $20 for a missing fuel tank cap which was not there we picked up the car

We were not told about how road tolls are paid as there was no one at the toll gates in Houston. We understand this has been so since Covid-19 pandemic

Like: Got a brand new Toyota.
Dislike: I had requested Malden they booked medford

Like: convenience and price, as proposed
Dislike: Had booked a Nissan Versa Sedan and I got a small Toyota Yaris ! It did not turn to be a problem as I needed a car only for a week to do errands around Washington DC, just 286 miles. It would have been a big problem if I had to transport a lot of stuff as I did last december when I visited my son and family in Tampa Florida... Next time I shall double check with the agency if I am going to get the car I have reserved.