BAD EXPERIENCE WITH THE CAR HIRE - CASE STILL OPEN

P.Mangiarini

Italy

Reviewed: Tue, Aug 6, 2019

About Locauto: 3.3 /10

Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was: - unable to read the card correctly - unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients..... So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude

About QEEQ: 8.0 /10

Economy | Fiat Panda or similar

1 days rental

Relevant Reviews on Locauto in Italy

Gustave Gold

Italy

2-day rental

Locauto

Naples

Italy

Reviewed: Thu, Oct 9, 2025

About Locauto: 10.0 /10

The staff at the rental company will try to promote services like prepaid fuel and insurance. After informing them that I've already purchased insurance online, they didn't push further. The car provided wasn't the exact one I booked, but it was of a similar size. Cars in Europe are generally quite small. When I picked up the car, I felt the fuel tank wasn't completely full and was about 1/10th short, but I couldn't be bothered to argue and just drove off. Returning the car was straightforward—just fill the tank completely. The car had some scratches or dents beforehand, which were all noted with pictures on the tablet, making the return process very smooth.

About QEEQ: 10.0 /10