Green Motion charged me more than $100.00 in insurance when i already had xtra insurance.Thieves!

It took a long time to pick up car. She guilted me into getting e-toll pass - she said that some tolls do not accept cash and if you go through it costs lots of $. It was $100 more!!! The car we got had manual windows/locks and a dirty windshield. It had ants in it. Kept crawling on us. They gave us another the next day which was nicer. I was not impressed. I rent several cars a year and usually never have any trouble.

Booking was easy. Never contacted them. I would appreciate it if they contact me about our situation.

I was unhappy with the customer service as I was quoted with one price upon booking and when I arrived at the counter they made me take insurance that they said was not on my policy. After calling my insurance agent he said that he had never heard of being forced to take that. Then they “recommended” that I buy the sun pass for tolls saying we couldn’t pay for them on the highway. This is not the case, they just don’t take cash. Therefore, we spent $69 on sunpass when in actuality our tolls probably cost a total of $10.

This is my second time of reservation. same MO but this time it’s not good enough for me just having insurance ID cards need to have declarations page with policy on it. It’s easy if I had phone with me but I left at home and it’s weekend no one works so forced to pay extra to get the car

I rented my car through EasyRentCars, and brought the Voucher I received from that company. On my arrival at the pick up location at Green Motion, 7640 Narcoossee Rd, Orlando, Fl 32822, I handed the colleague the printed version on this Voucher, and a printed version of the receipt I received from EasyRentCars. I explained that I did not need any further insurance, and directed her to read the Voucher. She did so. I agreed that I wanted the transponder activated for the toll roads. And agreed that the gas tank was fueled to between 1/2 and 1/4. When she asked me to sign for payment, I queried the amount of 227.90, as my voucher says that the amount due on pick-up was USD 46.25. Obviously the transponder would be additional to that, but still not 227.90. She assured me that the balance was simply a pre-auth to cover a USD 100 fee in case of smoking in the car, and a USD 200 fee in case of damage to the rims. I asked if there were any extras in this cost, other than the 46.25 due on collection, and the additional cost of the transponder. She assured me that there were no other charges and the actual payment would be as shown on my Voucher, and the balance of the amount was only a pre-authorisation. I dropped the car back to Green Motion, 7640 Narcoossee Rd, Orlando, Fl 32822 on time, undamaged, not smoked in, and with the gas at 1/2 a tank, and was shown immediately to the shuttle to the airport. I received the emailed invoice after I had cleared security at Orlando Airport, and I tried to telephone the pick up location, but was unable to connect. The invoice shows a number of additional charges not mentioned in my rental voucher with EasyRentCars. I am less than impressed with this as I worked hard to convey what I needed, what I had paid for, and what I expected. The car was great, as was the shuttle and service that excludes the financial aspect

Like: Great for the price
Dislike: I like everthing execept the remote door didnt come with the car and manual wiidow like old days