no problems

Overall not bad, the waiting time for picking up the car was about 20 minutes. During this time, the staff asked if we wanted to add insurance options, but since we had already purchased full insurance through the QEEQ platform, we declined. The staff remained polite. However, there was a miscommunication—possibly due to language barriers—which led to an issue where the 'No need for a full-tank return' option might have been selected. Thankfully, the issue was resolved smoothly through the QEEQ platform. Additionally, it is highly recommended to purchase full insurance. Don’t try to save a little money and neglect it—minor scratches or dents can be fully covered. Also, make sure to record a video of the car's condition before picking it up, as some cars might already have scratches. Protect your own rights.

The service is very thoughtful.

Satisfied

Standard and decent.

After all, it is a big company, very professional, and the efficiency of car rental and return is very high. In the US, renting and returning cars is convenient and fast. The staff suggested insurance but respected the customers' choice.