Actual rental car agency should be more obvious in your communication.

No upselling, good attitude. The only issue is that the store is located southwest of the train station, and the main road in between has been under construction, requiring detours using the ring road. The store is closed on Sundays, so I had to use the drop box.

The staff were very friendly and communicated well.

Pretty good

The car was great, I would have expected the offices to open earlier than 9am at an international airport but we were told what time so that was ok. However, the central London drop off is atrocious, there’s barely any signage to know where to go/park drop off keys, and I got more help with dropping the car off from the security guard than the scant Hertz staff.

I couldn’t use the Price drop protection for some reason, the link just took me round in circles on the app. Maybe it’s because I made the account after booking the car, I’ll see next time I guess.

A lot of dents on car but it didn’t matter as I took the hertz super cover