Mostly fine except for drop off. Car was a really smooth manual which was nice to drive.
United Kingdom
Reviewed: Sun, Nov 10, 2019
About Hertz:8.3/10
The car was great, I would have expected the offices to open earlier than 9am at an international airport but we were told what time so that was ok. However, the central London drop off is atrocious, there’s barely any signage to know where to go/park drop off keys, and I got more help with dropping the car off from the security guard than the scant Hertz staff.
About QEEQ:10.0/10
I couldn’t use the Price drop protection for some reason, the link just took me round in circles on the app. Maybe it’s because I made the account after booking the car, I’ll see next time I guess.
I originally booked a Mercedes-Benz B-Class, but was given a Skoda Octavia instead. The difference is quite significant. The staff at pickup had a very indifferent attitude, saying take this one or there’s no car. Upon return, we were charged £135 for a minor scratch, plus a £35 handling fee. It felt like robbery!
“The car was great for economy but I didnt realise it was only a 2 seater, so no good for my family”
About Hertz:8.3/10
I was waiting to be served to drop the car off...a man walked in and went straight to the counter and got served before me...the member of staff wasnt even aware that I'd been sat there for 20 minutes....
About QEEQ:10.0/10
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Mostly fine except for drop off. Car was a really smooth manual which was nice to drive.
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