A good outcome

Pickup location not visible. Had to ask someone who mentioned they are a Hertz brand, however no Firefly branding was visible.

We have requested additional GPS on the rental car with a top up of $7 a day, but the GPS was not useful as it was not up to date and instated we have to use our phone's Goggle map to navigate. We also did not spot the small crack on the windscreen when we took over the car.

I was happy with the pick up process. It was fast and easy. And I have to commend them for availing a car for a last minute decision during the school holidays. On drop off my daughter realised she had left my glasses in the car so went back to retrieve them and was told she couldn't go back to the vehicle. As we were getting ready to board our flight we left. I've been trying to call to enquire but have been left waiting to have my calls answered. I don't have time to use your online services I'm on the road for long periods and calling is way more convenient.

My husband booked it while we were in flight

Hyundai I30 was supplied instead of the expected Corolla. Very impressed with the Hyundai. Perfect for our needs and very fuel efficient. Would happily do it all again.

Like: Easy rental
Dislike: Insurance cost such a waste..it shoukd be all inclusive