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Time it took to get the car at check in was long.

Reviewed: Sun, Sep 1, 2019
About Europcar: 7.7 /10
Picking up the vehicle took very long, first I had to take a ticket and wait, then at the check in desk it took about 55 minutes. They didn’t adjust the tunes as they gave me the car Kate but I still had to return it at the original time I booked. Also they didn’t have the cars I booked and wanted so I had to take a car I didn’t want. But overall the experience was not that great, this was the first time I hired from them. However, the staff were friendly and tried to help.
About QEEQ: 10.0 /10
The process of hiring with easy rent cars is very easy and simple. This is why I always use easy rent cars.
Premium | Mercedes-Benz C Class or similar

Relevant Reviews on Europcar in United Kingdom

Anonymous

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Reviewed: Thu, May 28, 2026
About Europcar: 10.0 /10
They only charged a small deposit and refunded it really quickly after I returned the car—got it back within a few days. The staff checked the car and confirmed everything was fine in no time.
About QEEQ: 10.0 /10

Regina Green

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Reviewed: Sat, Apr 5, 2025
About Europcar: 6.0 /10
About QEEQ: 8.0 /10

James

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Compact | Ford Focus or similar
Reviewed: Thu, May 23, 2024
“Better alternatives out there”
About Europcar: 7.0 /10
Collection took over 40 minutes, which I wasn't expecting. Includes a DVLA and credit check, again I wasn't expecting as it was a business booking. Car wasn't ready at the time I booked for (had to wait 20 minutes for another car to be cleaned). The car I was given was a Peugeot 2008 with 60k miles and loads of scratches/dents/interior stains, so it had seen better days. Another customer was complaining about their car at the same time, and the counter staff weren't very professional about it, and honestly I didn't have time to complain. Drop off was quick and smooth for me, but overall I wouldn't hire again from Europcar or this venue.
About QEEQ: 10.0 /10

Vishal

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Intermediate | Skoda Octavia or similar
Reviewed: Sun, Aug 25, 2019
“Average, could have been better”
About Europcar: 7.7 /10
No, I didn’t get the car I chose. I had ordered Skoda Octavia but it seems the supplier doesn’t have any. Vehicle I received was smaller and was available for a lesser price when I made the bookings. I paid higher for the car I chose.
About QEEQ: 9.0 /10

E.De Araujo Ribeiro Alvares

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Mini | Fiat 500 or similar
Reviewed: Sat, Jul 27, 2019
“Europcar very good; Easyrentcars never again.”
About Europcar: 9.0 /10
Europcar were very helpful, friendly and flexible. Impressed.

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