В целом норм, но долго

We paid in full for this car, but when we arrived at the rental location, they had rented the car to someone else without contacting us. They forced us to pay an extra €141 for a different car, a Peugeot, which was worse than the Ford! The reason given was that we were late! There was no prior notice that the car would not be held if we were late. They just wanted to charge more money! I just want to ask, if I book a hotel room at full price and arrive late, is the hotel room given to someone else?

My first experience with Sicily by Car was great, this one was not. Vehicle was dirty and there was a smell of cigarettes. Car was damaged but I didn't care too much attention since I bought the insurance at the counter-

The staff behind the counter had told us that she will charge us an additional 100 euros for a second driver. Even though we did not agree as we did not think it mattered how many people drove the car, in any case due to no choice we agreed and took the car. They had taken a deposit of euro 594 from my credit card and mentioned that they will return euro 400 when the car was returned in good condition. However when we returned the car and got a no damage on the car while being returned, they have still only returned euro 229.04 to my credit card instead of euro 400. This is unlawful. They are not picking up the toll free numbers that are listed and we have no way to talk to them. I am very disappointed.

Staff was helpful but I had to wait 1 hour and 30 minutes before reaching the desk as there were about 8 people before and the procedure was taking 20 minutes per customer. Also I was told I was upgraded but the car was only 1.0, I was expecting a more powerful car.

everything smooth, will use it again

The staff at Sicily by Car in Rome was incompetent. it took us over 90 minutes to pick up our car. And since we were in Rome for only that evening, we were very disappointed!

Very happy with Easyrentcars.com