“El coche correcto, pero Sicily By Car me estafaron.”
About Sicily By Car:5.0/10
Estoy muy enfadado con el trato propocionado por Sicily By Car. En el momento de entrega del coche, me pusieron problemas para cogerme la tarjeta de crédito con la que pagar la fianza, diciéndome que estaba bloqueada y que no podían aceptarla (la tarjeta estaba en perfecto estado, y la he utilizado después de aquel momento, sin problemas). Como solo tenía otra tarjeta que era de débito, me obligaron a firmar un seguro a todo riesgo con ellos de 58,46€, negándose a cogerme si no la fianza con la tarjeta de débito, y por tanto negándose a darme las llaves o devolverme el dinero de la reserva. Una estafa (pues, insisto, aunque ya se avisaba de que si no se hacía el pago de la reserva con una tarjeta de crédito se podía concurrir en gastos, la tarje de crédito SÍ funcionaba y funciona).
There was only one guy with limited English proficiency when I picked up the car. He said the car was upgraded, but the fuel tank wasn't full and there were scratches on the car. Thankfully, I took photos as a precaution after asking him about it. When I returned the car, he claimed the fuel wasn't topped off, but I showed him the photos as evidence.
The pickup process was extremely slow. It took 30-60 minutes per person, and I had to wait in line for nearly an hour. Then it took another 45 minutes to complete the paperwork. The prolonged process almost caused me to miss my subsequent plans.
The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.
The car provided was a 40,000 km nearly new vehicle. They proactively reminded me to take photos and videos for records. Very satisfied with their service attitude.
Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.
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