I was cheated out of a 5,000 THB cash deposit!!!

Terrible! I filled up the tank at the airport gas station, but they said it was still not full and charged me an extra 300 baht. I've rented cars so many times and never encountered this before! Extremely bad service!

The reception was very good. There was a lady at the front desk and a gentleman inspecting the car. I was very satisfied because I only had a UnionPay card, and my VISA card was left at the hotel. The gentleman who inspected the car even accompanied me to the hotel to get the card (300 THB service fee). This also helped me get familiar with the driving conditions in Koh Samui. However, when returning the car, there was no one at the front desk to receive the car in the morning at the airport, and the guy who inspected the car earlier was nowhere to be found. I couldn't find anyone responsible and had to call to complain! Moreover, I had a flight to catch. The most annoying part was that I gave him a 150 THB tip, I returned the car with a full tank of gas, but after I got home, they charged me 420 THB for fuel (though I later disputed this through the rental car company and got it back, one thumbs up for that!). Overall, it was satisfactory, but it felt a bit like a good start with a poor finish!

The car provided far exceeded my expectation as it was upgraded with choices provided. Condition was fantastic and model was the latest.

Easy to book. Reward system attractive.

成田からバンコク乗換えでプーケットに到着後国際線ターミナルに降りますがBudgetは国内線ターミナルの方にあります！左の出口を出て真っ直ぐ進むと国内線の入り口があります。空港内に再入場するので荷物の検査がありますがbudgetレンタカーを利用すると言えばすぐに通してくれます。 返却は家族がいれば先に荷物ごと国際線に降ろしてから国内線に向かうと楽です。ガソリンスタンドは沢山あるので心配ないです。