National gave an upgraded car so it was great

Drop off and shuttle to LAX was quick and efficient. Staff at Yosemite airport was wonderful albeit the rental system had a temporary shut down.

Cancellation process was easy. Rebooking was easy. Loved the flexibility that came with changing bookings without extra charges. Exactly what you want when booking on line.

Pretty good.

Easy and professional

Very good experience

Like: At first, my heart sank a bit when they said they didn't have the SUV size I had reserved. Was quite please when they told me they had upgraded me to the a Suburban with dark-tinted windows. Felt like I was driving around in a Presidential Security Detail.
Dislike: National personnel weren't where I expected to find them, but other rental agents pointed-out where I should go.

Like: Collecting the car was super convenient.
Dislike: The car had a cracked wind screen which we only realized after we drove out about 30 min. We then had to drive back to change the car. But the change process was super quick and easy.