Very dissatisfied: 1. Extremely slow, took almost half a day to get the car; 2. The car they gave me was actually a Toyota; 3. I requested an automatic but got a manual; 4. They charged me twice for the same thing when I returned.
The staff was enthusiastic and patient. Our English was not very good, and they spoke in a very Italian way. But they were very patient and even wrote things down for us. The Milan airport return station is staffed 24 hours, unlike Hertz, which was closed when we went there early at 6 AM.
The car was a damaged tiny Peugeot, as the fiat had “ a windscreen problem” took 2 hours to get to the advisor at the desk as they didn’t organise the line. Not the best experience with them.
About QEEQ:8.0/10
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