Merci pour ce service au top. La voiture était parfaite. Les cosneils de l'agent étaient très professionnels. Un seul regret est le retrait et retour du véhicule en ville plutôt qu'en gare.
1. The return location address was incorrect. We drove around for over an hour and had to ask for directions several times before finding it. The staff was very unhelpful, and we nearly missed our flight. This is unacceptable!
2. We rented two cars in total, picking them up in France and returning them in Switzerland. The rental company didn't purchase the required green sticker for entering Switzerland for one of the cars and didn't inform us. As a result, we had to spend 40 euros at the border. When we explained this to the staff upon return, they said it wasn't their responsibility. This is really frustrating.
3. When we arrived at the pickup location, they informed us that there were no Mercedes vans available (which we had booked for over 3000 yuan/day for two vehicles). They only had Renault 5-seaters, and we had to pay an additional 40 euros per day. There were 12 of us; how could we all fit in? After nearly 5 hours of delay, we finally sorted it out. It was exhausting!
The car was brand new and we enjoyed the overall experience from Pick up the whole drive and drop off
Benjamin the person who assisted us while pick up was very helpful and joyful person
Like: Our flight was delayed, but the staff was waiting for us up to 01:00 AM, that was very kind! Otherwise I can imagine how we can get to our final destination. Dislike: We get different car (3 doors).
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Excellente prestation.
Relevant Reviews on Europcar in France
Gabrielle Tuttle
-
-
-
-
View more >Douglas Bunyan
-
-
-
-
View more >Arlene Christopher
-
-
-
-
View more >Yogi
-
-
-
-
View more >P.Kalivoda
-
-
-
-
View more >Dislike: We get different car (3 doors).