AVIS POCO PROFESIONAL EN SU ENTREGA DE AUTOS.

I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.

I booked the car for my mom. 1. Person at the counter automatically added "fuel top up" surcharge, which also increased the location surcharge (since it's 20% of the total price), and hence they said she would have to pay the extra when the car is returned. 2. He said if we top it up, then there will be no fuel surcharge, but there was still some money to be paid according to the contract (due to the increase of location surcharge). 3. After I figured this out, we had to ask for a new contract without the "fuel top up" service/surcharge. The original person at the counter was unwilling to help, but the second one happily printed a new contract, on which the correct price was written, where we don't have to pay anything extra (unless, of course, we don't return the car with a full tank). 4. Compared to other southern Italy rentals, I think it was pretty good and good price.

Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.

Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service

We got a big car we didn't need that size, but the staff said the only one car available. And the car is always alarming for oil, annoying.