Great experience and best value

It was okay. I arrived in Los Angeles at 11 PM, and when I found the rental office, there were only two counters open. I waited nearly two hours to get the car. However, the process of giving me the car was straightforward, unlike some companies that secretly downgrade you a level. The car was relatively new as well.

Queued for over 20 minutes to pick up the car at Times Square, New York. The car only had half a tank of fuel and was moderately clean.

No need to queue, easy car return process

It was an easy and great booking. Very convenient and helpful. I got into an accident and needed a car fast. Everything worked out great! Thanks so much.

They should have told us that upon return they would need the mileage. Although it was unlimited mileage, they needed it. I felt that it was THEIR JOB to do it, and not the customer. We had to exit the hotel and go to the parking lot to get it.