Quite satisfactory.

Large car rental company, the counter is prominently located at the airport. However, the contact number is never answered, which is very frustrating. Recommended for those with previous car rental experience. The counter staff's introduction during rental was very vague, with no details about the car, possibly assuming everyone has extensive driving and rental experience.

The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.

There were issues with overcharging and unauthorized fees during both pick-up and drop-off. When picking up the car, they claimed we hadn't paid the one-way rental fee and demanded an immediate payment of AUD 230.52 to proceed. Half an hour after returning the car at Adelaide airport, an additional charge of AUD 34.16 was inexplicably made to our credit card.

Yes definitely better than I thought!

Super easy and affordable