Both picking up and dropping off the car were quite convenient. One of our friends in the group is fluent in English, so the staff's suggestions on additional insurance could be accepted or declined accordingly. They won't force you to buy insurance to pick up the car. If you're not familiar with insurances, make sure to check the price list clearly; you can ask to see it before settling the bill. The most unsatisfactory part was that the reserved vehicle model was overbooked. They told us the originally reserved SUV was unavailable and that we'd have to wait at least 2 hours, so we switched to a cheaper sedan. However, they compensated us with some money. Initially, they offered $40, and after some negotiation, it went up to $55. This was still inconvenient since we had several large suitcases and were used to driving an SUV. QEEQ should ensure that car rental companies can provide the reserved models to their customers.

1. Many additional fees were added on the spot without any justification at the time, and no further explanation or receipt was provided later. Very shady. 2. Strongly recommend not renting from this company or HERZ.

This car rental company is terrible with numerous hidden charges. I had a very bad experience this time. It's better to stick with well-known companies like Avis or Hertz.

Good experience for my first rent

Convenient

Like: Dealing with this off- airport- site so much easier on many levels, the best of which is not having to drag suitcases to/from the airport's (what seems like) 2-mile walk.
Dislike: My only negative experience was on the day of pickup, there was only one person to handle customers as the other person had left ill. The process took about 1/2 hour or more, but it was not on the fault of the very friendly agent.