Comfortable trip

Average

You can add an additional driver by telling the counter staff. I paid extra for domestic insurance in Turkey, which cost more than 300 yuan than expected. Reasons: 1. My English is poor, so communication was difficult. 2. The counter staff didn't mention the insurance and asked me to sign the document right away. 3. Due to language barriers and the long queue behind me, I signed hastily. 4. In retrospect, I should have told the counter staff from the beginning that I didn't need insurance and used phone translation if necessary, instead of waiting for him to print the document.

The Alamo rental store is actually Enterprise, which took me a long time to find. However, the staff at the pick-up were very patient. But when returning the car, as I couldn't get through on the phone and parked quite far away, unfamiliar with the airport roads, I brought the staff to my car. That person was very impatient, constantly scolding me the whole way! Saying I took him up and down without reaching the car, and it was hot outside. Why didn't I call to inform him beforehand? He kept scolding! Yes, you heard it right, I got scolded! I hoped the trip would end smoothly, but this incident left a bad taste in my mouth!

The agent was extremely helpful & was waiting outside the airport with the car. That was excellent for us. We just checked the car, signed the paperwork and drove away. Thank you Enterprise!

very easy to deal and very helpful staff

very simple transaction