I will not use this car agent again.

Very good and fast

Too few airport shuttle buses to pick up and drop off customers. Waited 15 minutes at Los Angeles airport for the bus to arrive, while other companies had more buses. After returning the car in San Francisco, there was no shuttle bus available at all.

I booked a Grand Cherokee or a similar large SUV, but ended up with a relatively new Nissan X-Trail. The Alamo staff didn't allow us to use the parked cars because they were considered a different class. Haha... Anyway, the X-Trail I got was quite new and in good condition, but it felt underpowered in the US.

Self-service machine saves queuing time.

Alamo's service was unexpectedly good. They offer self-service car pickup, although I used the counter. Self-service is probably very convenient during busy times. The car was in good condition, and you can choose your model within the same category, which is a nice touch. Maybe because I bought full insurance on QEEQ, there were no extra sales pitches like before.