Okay

I bought full insurance through Zuzuche, but it was not shown in the rental company's system, so I had to purchase road assistance insurance.

The car was near new and picking up the rental vehicle was really straight forward, the only thing was the wait in the line to be served as there were a lot of people renting cars.

Great web site where everything worked and the procing was excellent.

They charged me a higher rate than I agreed to through easyrentcars. When I showed them my prenegotiated rate, they said they would only match it if I could show them a daily rate in my confirmation, which it did not have. It only had a total rate. When I got the car, I noticed that they had not cleaned out snacks left by the previous renters. Finally, after driving off the lot, I noticed damage to the underside of the passenger rear view mirror, which was covered with electrical tape, which blended in well with the car’s black paint. I told Thrifty about this damage, but they wouldn’t tell me if it was pre-existing damage they knew about, or if I needed to do anything to document it. Now I’m worried they will try to charge me for it.

Your service worked great, except for Thrifty changing their price on me at the counter.

Like: We were able secure a good rate early in the process.
Dislike: The staff member basically worked alone getting people their cars. People were interrupting her about every little thing.

Like: The service
Dislike: The car. Do not like American cars. Japanese, Korean, and German are much more preferred!!!