SURPRICE RENT A CAR CAR RENTAL REVIEWS IN PORTUGAL

The staff where putting pressure on us spending more money on all sorts. This was not said when we booked. We ended up paying 171.95 Euros, was disgusting as we had our own insurance they said it didn't cover but it 100% did. As they said they didn't understand my argument they said is this amount or nothing. Then they charged huge amount on the credit card which I still wait to get back. Awful would never book again. We book cars at least 10 times a year and this was the worst yet due to adding money on top.

Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.

Price drop is good but only looks to its own booking. Ended up cancelling initial booking and rebook another one from scratch for half the initial price (different company from initial booking, same car size). Easy to book and cancel it (still haven't checked if funds were returned though since takes a few days)

The car had a lot of scratches but I took pictures and they were efficient in checking it was all ok.

Slowest pick-up service ever. I was the 5th one in the queue and I had to wait more than 1h.

Voiture commandée : type Fiat 500 L Nous avons eu un fiat punto, completement abimée et rayée ! Pas assez de coffre pour nos valises, pas de prise usb ... nous avons du payer 150 euros de plus pour : frais de service hors frais d ouverture, machine pour le payage, carte de debit ... NE JAMAIS RESERVER AVEC SURPRICE RENT A CAR !!!!

We read a few comments on different sites with displeased customers, but found our experience very straight forward. No up selling of features a bonus!

Easy online booking and rates much more reasonable that the rental car sites.

Service was terrible. The first time I went there I had to go back to the airport to get my wife. Afterwards my wife was not needed because she wasn't the driver .

The people at the pick up desk are rude and we wasted a lot of time at the office. Information as to where to wait for pickup was not clear and when I tried calling the number provided, there was no answer. It took a while before figuring out where to wait for pick up.

This was great. Will surely use it again but not with Surprice Rent a Car.

Explanation of where the pick point was, could have been better

Fast, friendly and efficient.

The only thing I would recommend is to advise customers of the gas station locations for fill up on delivery dates. Other than that, it was an easy and pleasant experience to deal with this rental agency, to date.

Finding the location was difficult via GPS. The google map link was inaccurate. Secondly, we waited 1.5 hours in line to even get to the counter where an unpleasant person helped us with the rental. It was just an awful experience and I will certainly think again if Surprice is offered. Also, I think I was the victim of bait and switch. I reserved a fiat 500L many months ago at a very low price but low behold, a month prior to my rental, I got an email saying that they couldn't offer me that car or honor that price for the same size car. The only car they would honor that price for would be a fiat 500 which is much too small for three men and luggage. I was forced to cancel the reservation and naturally the only offers at that time were much more expensive.

auto a l exterieur de l aéroport, temps pour le transfert vraiment long, meme temps long pour le retour

My wait was over a hour long. The car was not the car that I had picked. The car did not have keyless entry that i found ridiculous. No shuttle was provided from the airport or to the airport. The best thing was the price.

Another car than chosen, buta Seat was a good one.

Waited about 2 hours to get car

Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.

I had requested a Ford fiesta. The car I got was very difficult to put in reverse.

Very smooth and fast pick up and drop off super cheap

little long on peck up the car but workers or ok.

no comments all good.

Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!

Muito boa relação custo/ viatura / dias de aluguer. Fácil e muito recomendável!!!!