CARWIZ CAR RENTAL REVIEWS

The location provided by the rental company was hard to find. After asking many people and finally calling, I found out their office was about 1 kilometer away from the train station. Carrying luggage in the heat was tough. When I finally found it, the car wasn't ready and I had to wait an hour. Despite paying a 70 euro border-crossing fee in advance, when I reached the Kosovo border, I had to pay another 15 euro because the previous arrangement wasn't processed correctly. When returning the car, they charged me 200 euros for a minor scratch, claiming it was enough to replace a new bumper. I doubt they will actually fix the car for such a minor scratch.

Car was fine but the queue for pickup was very long and took over an hour. Counter staff were ok but kept trying to sell ‘add-ons’ Really don’t know why you fill all your details out on-line and then have to go through it all again with counter staff

Great price

I was devastated that 800 meters to the drop of Bay 1 at the Port A Taxi runs into me at a set of traffic lights The number I called was very reassuring that all would be ok and continue to drop the car off as planned

Excellent car and service

Very helpful staff at the counter - car we booked was not available, but they were very understanding and took the time to assist us (Especially the supervisor/ manager - cant recollect his name).

First of all it was a nightmare to get to the rental location as there was literally no information anywhere on how to get to the place, no one at the airport knew the company or could be bothered to help. After searching for good 30 minutes and finding another family just as confused as we were looking for the same place we started calling every number we could find and finally we were promised a shuttle in 10 minutes. 20-30 minutes later it arrived. Of course it didn’t have enough space for both families waiting so half of the people were stuck waiting for another 30 minutes. Once at the location, after another 30 minutes we were told we could only get the car if we paid for yet another insurance (additional €75), despite us having opted in for insurance during initial booking process and that was because we didn’t have international drivers permit... So yeah, apparently this is fairly typical for local car rental agencies so my personal recommendation is to avoid places like this if at all possible and keep in mind that prepaid confirmed reservation with insurance already means you won’t be charged for something else.

Organised

Waited a long time to collect the car! Over an hour which was hard work with young children. Seemed disorganised having to hand write out details that we had already submitted via EasyRentCars website when we booked it.

Wrong pick-up location

I rented a car for two days, and the total cost was nearly 2000 yuan. The price was high, the car's condition was average, and the service was mediocre. I will choose a big car rental company next time.

The service attitude was very good. They charged exactly as per the terms booked on QEEQ and did not push for any additional insurance.

Like: Friendly Customer services
Dislike: smoking inside the office

Staffs are bad and any not respect! I not recommendation!

Carwiz: Staffs are bad and any not respect! I not recommendation!

Process took about 1,5 hours. More staff or stop selling extra insurances at the spot.

We had a small damage, my booking platofrm Easyrentcars will cover it but i believe i m really overcharged for the damage. Except that everything was fair.

Amazing platform, best prices and service so far. I had a damage and hope my full insurance will cover it, waiting for refund information.

Everything as it should be

I do not know why there is still no Android app in the Play store

I added full coverage insurance. But pickup center staff said no insurance was added. So I paid an extra fee. This is a big problem.

The car lacked power, that was unhandy because we drove in the mountains and it could barely get itself up the mountain, a scary experience. It didn't get fast enough to change into the 5th gear. It just wouldn't speed up faster than 120 km. Also the airconditioning wasn't strong enough to cool the car. We needed a car tot suit 6 people and luggage and it was big enough for that but nothing else.