CAR RENTAL REVIEWS ON CARHOOD IN MELBOURNE

Like: Car share is good.
Dislike: The car we had was fairly old and manual. I wasn’t aware of this when booking.

One of the Indian staff members did not seem very friendly. When I was picking up the car, I noticed a dent on the gas cap that was not listed on the inspection sheet. I asked him to come outside with me to check it, but he insisted it was impossible and refused to go. I then found another white colleague who came with me, and the Indian staff member even gave me a dirty look.

Like: lovely staff, manners plus, and so polite, nice to see such young people with these attributes.

Like: Affordable, reliable and efficient vehicle, friendly and helpful staff.

Every aspect of our Carhood experience was excellent, from pick up at the airport, through vehicle collection, driving the vehicle over a 17 day period, and then vehicle return. The staff were friendly, efficient and helpful. I'd have no hesitation in using Carhood again and would thoroughly recommend them.

the getz was as basic as you can getz, barely enough power but good enough for what we needed it for

Like: The quality of the car althou it was not similar to my request.
Dislike: The mileage is not unlimited and car seat rental is a little too pricey as it is charged on daily basis.

The car was dangerous, brakes where metal on metal and made horrible noises every time I braked. The suspension was also an issue very bouncy and there something not right. Obviously safety checks are not taken seriously by this company as when I questioned this the staff replied with we only check the engine. The staff also made awkward jokes when we collected the car that was unnecessary and uncomfortable about same sex couples.

Like: It was all around easy
Dislike: Nothing

The car exceeded my expectations

Excellent service, friendly attitude, very satisfied.

Like: All good

Great value. Car is very old but in working condition.

Like: Value for money and friendly staff
Dislike: Little too far from airport

The pick-up service at Melbourne Airport (opposite T2) using a large van is very convenient.

Cool and easy car share experience

Made me take a taxi to the airport, expenses not covered

Had my bond held due to 'missing eTag' that wasn't actually missing just needed to look further (or have it mounted properly). There was a lack of communication in regards to this issue. Initially i was told it was lost but not provided with any evidence evn though they claimed that there was a photo showing the eTag prior to me collecting. After it was located i wasn't informed that the issue had been resolved althoygh i did get notification that the bond had been returned. The communication could have been better, it's not pleasant being accused of taking an eTag and having the bond held so comminucation is important.

Everything depends on the situation. Of course, I know it depends, but it was just too much.

The staff and manager at carhood were fantastic. We were late for our flight, the shuttle to the airport was full but the manager himself drove us to the airport in another car.