CAR RENTAL REVIEWS ON YES RENTALS AT AUCKLAND AIRPORT, AKL

Car was not very clean and it had some technical problems with front bumper.

Everything was a breeze, from getting pick up, taking the car and when returning. Perfect.

We had no issues at all. Everything was great.

I got value for money

I was not conveyed by staff that I have to pay $35 in addition to what I have paid up front. I went to drop off the car and I was told that to go to Airport I need to pay $35 or else I need to Walk.

The booking process is so easy and price is very competitive always. This is my third booking in few months. However, It was disappointing that at this time neither Easy Car rental nor Yes Rental told me that there was hidden charge and I have to pay $35 to pay to go to Airport after drop off.

It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.

Wrong address for drop off.

I saw the order today and it had comprehensive insurance, which included third-party liability. At the store, they asked to purchase third-party liability insurance again for about 260 yuan, which was confusing!

The Car is not tidy and it smells bad! The staff however sprayed something like a freshener to reduce the stinky smell.

After hours pick up was shocking. The rest was great thanks

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.

When picking up the car, I confirmed the after-hours return steps with the staff. They said a colleague would be on night duty and would take me to the airport after returning the car. However, I found out it was a third-party company collecting cars in the parking lot, which misled me and almost made me miss my flight.

Waited about 20mins for the car. Car could have been cleaner.

Great!

Customer service extremely poor discrepancy over condition of car at pick up discrepancy over drop off no transfers to airport

I am more than happy with Yes Rental. i cant ask for morr with that price tag. i will be a returning customer.

The car condition was very poor. The reverse camera didn't work properly. Gear wasn't very smooth. Although car was clean inside it had bad smell. Havent refund my deposit yet.

Very attentive service

While the car was older than expected,,the staff were friendly and no waiting time for either pick up or drop off

This was an easy platform to use and would recommend to others

As expected, everything was smooth.

The price drop didn't work its magic but l was already satisfied with the deal price l had.

Friendly & Easy booking, Excellent service & great vehicle. Very satisfied.