CAR RENTAL REVIEWS ON YES RENTALS AT AUCKLAND AIRPORT, AKL

Vehicle was well used and worn inside and outdated. Had 153,000+ km. Was rough to drive as it was older and had issues with a seatbelt not working and a headlight out at night. Very dangerous.

Excellent friendly service by staff member. Very easy pick up and drop off. Prompt collection and drop off at airport. really superb service, thank you

Very easy but a small problem as advised confirmation would take 1 - 3 days. this was quickly rectified by the very helpful staff member who answered my call and sent links to alter booking. excellent service from this individual

Excellent! The in-store service was great. The staff were very friendly, helpful, and polite. They even provided a free driving guide and a booklet on New Zealand's traffic regulations. Very considerate.

Yes Rentals provided an excellent service. I supplied all information needed prior to arriving, so my pickup and drop off was seamless and very efficient. I will definitely use them again next time.

This booking platform provided an excellent service and meet all expectations.

I was picking the car up after hours, and the instructions given with the booking listed the wrong shuttle company to contact. The one listed had lost the contract quite a few months previously. YOU NEED TO UPDATE YOUR INSTRUCTIONS. The shuttle company listed was kind enough to drop me at the correct place, but it did take a while to get to the car.

Service was smooth, but the car condition was not great

Service was smooth, but the car condition needs improvement

Terrible car rental experience. For some unknown reason, the rental staff (Joe) picked us up with a sullen face, without greeting or smiling, which isn't a big deal since some people just aren't friendly or chatty, and I don't mind. However, on the way to pick up the car, we smiled and asked if there were any tips or things to note for first-time right-hand drive drivers. He bluntly said, 'No, just follow the traffic rules, nothing else to say.' He was completely indifferent. We had reserved a specific model (2009-2011 7-seater Alphard), but he picked us up with an older 8-seater Alphard, not our reserved model. I pointed out that we reserved a 7-seater, not this older 8-seater model, and he tried to deceive us by saying, 'This is an upgrade (7-seater to 8-seater).' When booking, the system showed an 8-seater, but it was cheaper than the 7-seater, so I chose the newer 7-seater. He insisted that was all they had. But the key point is: upon arrival at the car rental place, we saw the car we reserved. I asked why we couldn't have it, and he replied, 'That car's not available, you can only have this one. If you don't want it, we'll refund your money.' It was infuriating. We had a confirmed booking, but they wouldn't give us the reserved car. They said they'd refund the booking, forcing us to book again ourselves. It's ridiculous, taking advantage of us being new to the area, typical of fellow countrymen exploiting their own. We chose this rental company thinking it would be easier to communicate in a foreign country, but were mistreated from the start. It was impossible to find an alternative immediately, as we had just landed. When I said I'd call the booking platform, he said go ahead, he didn't care and offered to refund the booking. A call from what seemed his partner prompted him to give us the car we reserved. Though we finally got the right car, the process was extremely unpleasant, wasting almost an hour for them to refuel and let us return the old car. Strongly advise against renting from this company. Trusting the many positive reviews turned out to be a mistake. We had elderly and children with us, needing hot water for the child, which he didn't provide. Analyzing later, I realized they could rent the car at a higher rate during the peak season if I canceled. Understanding the desire to profit, but deceitful practices and rude behavior are unacceptable. We don’t expect extraordinary help, just to avoid being cheated. Business shouldn't come at the cost of losing one's conscience!

Terrible car rental experience. For some unknown reason, the car rental staff (Joe) who picked us up had a sour face, didn't greet us, and didn't smile. This isn't a big deal since some people just don't like to smile or be overly friendly, which I can understand. On the way to pick up the car, we politely asked with a smile if there were any tips for driving a right-hand drive car for the first time, or anything we needed to watch out for. He answered, 'No, just follow the traffic rules yourselves, there's nothing else to say.' He was completely unhelpful. We had reserved a specific model (a 2009-2011 7-seater Alphard), but he showed up with an older 8-seater model. I pointed out that we had reserved a 7-seater, not this 8-seater older model, and he tried to fool us by saying, 'This is an upgrade for you (7 seats to 8 seats)'. When I booked, there was an 8-seater available on the system, which was cheaper, but I specifically chose the newer 7-seater model. In the end, he insisted there were no other cars available. But here's the kicker!! When we arrived at the rental company, we saw the exact car we had reserved. I questioned why we weren't given that car. He said, 'That car isn't on the list, we can only give you this one. If you want it, take it; otherwise, we will refund your money.' This was infuriating. We had a confirmed booking, and they didn't honor it. They suggested canceling our order and rebooking ourselves, clearly taking advantage of us since we were unfamiliar with the area. We chose this company believing it would be easier to communicate in case of issues, but it was a disaster from the start. We had no other options after just landing. Later, I said I would call the rental company, and he said go ahead. His partner called him and told him to give us the car we had booked. We eventually got the specified car, but the whole process was unpleasant and we wasted nearly an hour waiting for him to refuel and process the vehicle return. I strongly recommend against renting from them. I trusted them due to the positive reviews but had a terrible experience. With elderly parents and kids in tow, and when asked for hot water, they said no. In hindsight, I booked half a year in advance at a low rate. During the bustling New Year's season, they could rent out the car at a high price if I canceled. They could rent out the reserved model at an even higher price. I understand making a profit, but cheating customers and conducting business in such a rude manner is unacceptable. It's about making money, not at the expense of integrity. We don't expect you to go the extra mile in a foreign land, but at least don't take advantage financially!

Staff is very friendly and I would like to see her my next trip. Highly recommended.

Love this app due to giving me best deal ever. Love you 3000.

Venligt personale, dejlig bil og god service hele vejen igennem.

Yes

The staffs in Yes Rental were very friendly, helpful and very professional. Absolutely, appreciated the courtesy pick-up and drop-off to the airport.

Excellent experience on my very first car rental on Qeeq.com. Really good and competitove price.

Provides airport pickup

Very good

Very good

Yes rentals kindly upgraded our vehicle free of charge. The staff were friendly and we would be happy to use them again. I wouldn't hesitate to recommend yes rentals to friends and whānau

Easy website to use. Price drop was awesome and we saved a few dollars. I'm recommending this website to friends and whānau

特になし

Great car, and value for money. Close to the airport.

So easy to find cars at the best price.

Yes, can improve more

Good

Car was old but fair value for the cost. Very friendly and helpful staff. Delay picking up while issue with another customer was dealt with by the sole staff member.

Impressed with low rate. Easy to navigate search and hiring process.