KLASS WAGEN CAR RENTAL REVIEWS

Wonderful experience, been picked up from the Arrivals terminal, very short drive to the car rental compound, a thorough check of the car by the staff. The car was almost new (less than 10,000 km), smooth drive, integrated GPS, nice audio system, excellent aircon! No fuss return process followed by dropping to the airport, would highly recommend!

Newer cars would be nice. Otherwise, staff member was great. Mostly digital documentation. Would definitely be renting with them again.

Overall good.

Cu toate ca eu am cerut o masina mica nu miam dat seama ca a fost putin prea mica uneori dar neam descurcat. Masina a fost foarte curata si clima perfecta. La preluare a durat putin mai mult timp dar au fost multi oameni, la predare a fost foarte rapid. Va multumesc.

the car had a technical problem of missing oil!!!! that couldn't happened if they checked the car properly before giving it to the customer As a fact, the car stopped the engine in the middle of the highway and I wasted my time to bring the car to their station for changing the car

The description of how to find our vehicle when landing in Budapest was completely wrong. QEEQ stated that someone would be waiting for me after I went through customs. This was not true. Then it said to go to the vodaphone counter at the airport. There is no more vodaphone counter at airport BUD. I confirmed this with the man at the information desk. He luckily informed me that I would need to call Klaas wagen once I was ready for the shuttle to take me to get the car. After I did this it was no problem. A friendly driver with a large van came to meet me in about fifteen minutes and it went smoothly from there. But the main thing is that QEEQ has to change its explanation to say that the customer needs to give a call to the Klaas wagen agent upon arrival because there is no Klaas wagen counter.

QEEQ worked fine except for my other comment that finding Klaas wagen at the Budapest Airport was completely wrong. But luckily the phone number of Klaas wagen was in the QEEQ materials.

The worst ,they try to sell me another insurance,when I had full super insurance

No hay una oficina en el aeropuerto de Bucarest. Estaría bien saber que está a dos kilómetros del aeropuerto antes de llegar.

Decent car, though fair warning there is significant upswell of insurance at the counter. Guy at the counter straight on lied to my face about many things, such as their cars not having a spare wheel even though it was present when I checked later. Their charges for even minor dents and damages is significant plus they keep adding on extra admin fees if you don’t buy their insurance. I ended up buying the extra insurance though they didn’t seem it make it a choice available to customer.

QEEQ is a great platform to book car rentals. Having the diamond membership opens up a lot of discounts which you can’t get outside.

Average

There was an issue with the car during the trip. As we didn't have a phone to contact Klass Wagen, the police stopped and helped us out as the car wouldn't start. They used their police car to charge our battery on the side of the motorway, it took an hour but then all was good. Afterwards everything was fine for the rest of the trip.

It's okay.

Don't buy full insurance, it's a scam. Even if you purchase it, the local rental company won't recognize it and you'll need a deposit of over 4,000 euros. Who has such a high credit limit? Coincidentally, my credit limit is quite high, but I couldn't use that card. Essentially, they force you to buy full insurance from the local office. In the end, I had to buy it again, which was a huge rip-off.

The rental fee is cheap, but the deposit is very expensive at 2900 euros. They also charge for highway fees and a fine deposit. If you mention traveling abroad, they charge an additional 20-40 euros per day. I do not recommend mentioning that you will drive out of Hungary.

Everything was good!

All perfect !

I bought extra insurance from easyrentalcar already .they try to upsell me their local insurance for a better coverage.i don't want to pay double coverage.it doesn't make sense .it makes me so scare to drive and park my car on the street

Cuando llegas a recogerlo, te hacen contratar otro seguro más completo, porque dicen que lo que has contratado con QEED. COM, es el mediador, pero que ellos Klasswagen tienen también su "política"!y tienes que o pagar o dejar una super fianza, siendo que ya tienes un seguro a T.Riesgo. Además de que se ponen muy agresivos a la hora de "venderte su pack"

The car rental company tries to sell insurance, and if you don't buy it, they can become very sarcastic if an accident happens. The car was not very clean when I picked it up, and for the first time, the fuel tank was at 7/8! However, the queue was short and the service was efficient. They offer airport transfers and 24-hour service. Overall, I'm quite satisfied so far.

Very satisfied

I have been picked up at the airport and quickly taken to the site. The office staff was helpful and kind. They gave me a better car than i booked. Overall good compared to other companys. The only downsize is the interior cleanliness as it was definitely not cleaned after the previous driver. My deposit was released in 1 day.

Car met expectations. Pick up process was bad, instructions for van were horrific and I could've gone directly to the garage if I had the address since I was in lisbon already. Pick up terms designed to scare customer into purchasing insurance also got under my skin, literally said any small scratch would be at least 430 euros which is absurd. Drop off process was normal.