The company's service attitude is okay, but in Calgary, the counter staff tried to sell a bunch of extras, and if you didn't want them, their attitude immediately became unfriendly. This was not the case in Toronto. I hope QEEQ can improve this.
The Alamo in Calgary is very good. When I arrived it was already early morning, but the only staff member was still very friendly and didn't try to upsell anything. This time I finally rented a Grand Cherokee and wasn't switched to any other model. The car had only 4000 km on it, almost new. It accompanied me through snow mountains and grasslands on my trips to Banff, Jasper, and Canmore. Perfect.
There were various sales pitches and price increases. We booked a Cadillac but they insisted on giving us an Infiniti. Initially, it was $200, but I insisted on not taking it and they reduced it to $150. In the end, we were in a hurry and just accepted it. The car rental company was convenient and the procedures were simple.
Picking up the car at Calgary Airport was very convenient, with signs guiding you all the way. The pickup location is very close to the airport exit. The Alamo staff were very nice, explained some details, and offered a few insurance options. You can buy them on the spot if needed; they aren't expensive, and there’s no problem if you don't buy them. Then we went to pick up the car. There were several car options to choose from, which was amazing.
Due to airport issues, the car rental company was closed and had insufficient inventory. I didn't want to wait indefinitely without results. The SUV I reserved was unavailable, so I had to switch to a Kia Soul. They told me the price was the same, but it's obviously not! They didn't refund me the difference.
I asked for a Grand Cherokee but got a Mitsubishi Outlander instead. Although it's by car group, these two vehicles are clearly not the same level. After repeatedly requesting, I got a Ford Edge... still smaller than the Grand Cherokee, right? There were same-level Explorers nearby but they wouldn't give me one!
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Louise Rosalind
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