The process of picking up and returning the car was professional and smooth, very convenient. I booked a manual but got an automatic. The deposit was refunded a few minutes after the car inspection during return.
The car rental process at Zurich Airport was very straightforward, exceeding expectations, taking less than 5 minutes. We also added a second driver. Thumbs up!
I had a flat tire during my trip and called for assistance. It took a long time to resolve and was quite complicated. They could only help me the next day. When I called again to ask questions, their attitude was average.
Like: Easy pick up, easy drop off. Very friendly and knowledgeable staff. I would like to mention Eddie and Nico at Alamo/Enterprise who were absolutely excellent, knew exactly what they were doing, personable and provided great customer service. An asset to the company. Dislike: Car was dirty on inside and had chewing gum stuck on outside.
We were misled, booked a Passat station wagon but ended up with a smaller, more fuel-consuming, less maneuverable 'American old car,' a Ford. We were told there were no other options and that changing cars would cost extra. Reluctantly, we eventually paid nearly twice as much to switch to a Mercedes GLC.
The full size wagon I booked online was not available at the time of the pick-up and I was given a full-size car; it was tight for a family of five with luggages. Also, I was not given a fare adjustment for the downgrade.
Other than that the booking, pick-up and drop-off experience was excellent.
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View more >Marico Sheridan
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View more >Hogan Vogt
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View more >Carol Bach
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View more >C.Leighton
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View more >Dislike: It was a big car, driving on small roads in Switzerland overall still fantastic.
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View more >Hugo Bridges
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View more >Gabriel Frances
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View more >Booth Whittier
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View more >Z.Hussain
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View more >Dislike: Car was dirty on inside and had chewing gum stuck on outside.
Sylvia Kelvin
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View more >C.Sanpairojanakhajorn
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View more >D.Gronna
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View more >Sid Lindsay
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View more >Devin Gunther
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View more >A.Al-nuaimi
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View more >Dislike: Debit card not accepted. A master card was okay
D.Gebru
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View more >Constance Antoinette
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View more >Cornelius Gill
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View more >Car hire Companies AT Zurich Airport, ZRH
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