CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

I always rent from Alamo. The process is simple and convenient, especially the quick return service.

Pretty good.

Returning the car was very easy, the staff just checked the fuel tank and it was done!

Offered an upgrade and waived fuel fees after issues occurred, warm service but not very efficient.

The service was pretty good

The car rental process was smooth, but the Grand Cherokee is hard to rent, so we settled for options like the Santa Fe or Dodge Journey.

Pretty good, fast service

Good

It's okay, the pickup was a compact JEEP SUV, called Compass domestically, not the Grand Cherokee.

Not bad

Acceptable

Very good

The staff basically had no sense of service and were trying to squeeze more money out of us. I strongly advise everyone not to choose this car rental company. First, the employee at the counter spent half an hour fiddling with the computer, trying to upgrade me to a better car model. He informed me that the car I originally booked was unavailable (the premium version would cost over $500 more), but as soon as he realized I wasn't going to pay extra, we were immediately told to get our car. Speaking of picking up the car, the parking lot actually had plenty of the model I originally booked, despite being told otherwise. Fortunately, I didn't upgrade. The pickup process was entirely self-service with no guidance or assistance. It was dark, and nobody helped with installing the child seat. A group of employees just stood around chatting. When we asked for help with the child seat, we were told, 'I can tell you how to install it, but I can't help you.' I had to give one star because there was no option for zero stars. If negative ratings were possible, I would definitely choose that.

Self-service process is very fast

A very good rental car company. There were no upsells, and the airport shuttles were frequent and convenient. The shuttle driver helped with carrying and placing the luggage. The rental center is not far from the airport, with 3-4 service counters where usually 1-2 customers are queued up in front. The rental procedures are not complicated. After the documents and credit card guarantee are checked at the counter, the rental form is printed and signed, and you can directly go to the designated car section in the parking lot to pick up your car. The keys are in the car, and you can choose any model in the same area. When driving out, you just need to show the rental form and driver’s license – it's very convenient.

The staff didn't try to upsell additional insurance and even suggested cost-effective packages

Very enthusiastic and thoughtful

Simple and convenient

Very easy to find, great service, and cheap prices. Highly recommended!

Fast, friendly, and the vehicle was new and in good condition. However, the agreed-upon vehicle was not available. This is an issue with QEEQ.