CAR RENTAL REVIEWS ON ALAMO AT LOS ANGELES AIRPORT, LAX

Alamo at LA airport is really good, highly recommended!

Very satisfied

The entire car rental process was very convenient, and the staff were extremely patient. They answered all our questions one by one. Very satisfied.

Friendly and simple procedures

Very good, smooth process, enthusiastic staff

A very good company

There are many cars and they are all quite new. The process of picking up and dropping off the car is simple and convenient. The only downside is that the shuttle wait time from Los Angeles airport to the rental center is a bit long.

Great service!

Super convenient! Excellent service! Will come again next time!

Affordable price, vehicles are generally under 50,000 KM, and the overall driving experience is good! The rental process is also quite fast, but there may be a queue because of the number of people.

The company is pretty good, with warm and convenient service. However, during this rental, the counter staff kept insisting on adding insurance, saying that the previously included insurance did not cover crashes. Thinking of many people's complaints, I insisted on not buying, and found out it was the right choice.

Picking up the car early will incur additional charges in USD, which the front desk won't tell you! Later, I mentioned I wanted to pick up the car early but also return it early. The American staff didn't charge extra then! The car was in good condition!

The service is good, but the waiting time in line is quite long.

We rented a 7-seater minivan for four adults and three children, but the trunk couldn't fit three large and two small suitcases. It was Christmas holiday season and renting a car on the spot was very expensive. We managed by squeezing one large suitcase between the seats for three days and booked another vehicle through the QEEQ website. The on-site price was nearly six times higher than the online quote. Thankfully, we didn't act impulsively. Due to flight delays, we picked up the car a day late and the rental was just under two weeks. After returning home, we found an additional charge of over 50 dollars compared to the website quote. After contacting QEEQ customer service, the car rental company claimed that since we didn't complete the second week, they charged on a daily basis for the second week. After explaining the flight delay, QEEQ's email didn't clarify our situation, and the rental company rejected our claim again. Finally, we directly emailed the rental company, detailed our situation, and received a quick response. They admitted their mistake and refunded the amount to our credit card.

The service was enthusiastic and patient, even though communication was difficult due to language barriers. They explained insurance costs but did not push any recommendations or charge unnecessary fees.

Staff efficiency is low, it takes too long to complete the paperwork, please speed up the process; everything else is fine

The car condition is good, and both renting and returning are very convenient! The prices are reasonable! However, some white employees' service is not good overall. But overall, I am still satisfied!

The service was excellent, and the process was clear and smooth.

The service was great, and the vehicle was excellent.

The pickup environment is excellent and very convenient. I really like it.