CAR RENTAL REVIEWS ON ALAMO IN BARCELONA

The car and service met all our expectations. Very smooth collection and transaction.

Easy search and fast application

No vehicles of the same class available, had to downgrade for the same price

Arrived early and there was no car; still no car when the time was up, ended up with a 5-seater instead of a 7-seater

The fuel upon receiving the car was 1/2 tank. It is complicated to calculate the return

Very kind and professionals

Easy to do the rent by internet

Found it a very pleasant experience dealing with Alamo. Picked up the car up from Sonia thank you for the customer service. Would highly recommend.

Excellent smooth process.

The service attitude was quite good. I realized a few hours after driving away that I might have left my passport and driver's license at the rental company's counter. When I went back, the staff had kept them safe for me, for which I was very grateful. The queue time for picking up the car was a bit long, around twenty minutes. At pickup, the staff found a small paint chip on the car's front. I didn't recall any scrapes, but I hadn't noticed it during pickup. Fortunately, I had full insurance. After internal coordination, they didn't charge me anything, which seemed a bit inexplicable.

Friendly and efficient, done in 10 minutes

Like: The helpfulness , staff knowledge about car , the offer to switch the Sat Nat to my language a great help
Dislike: Nothing , one of the easiest collection and drop off of a rental car I have ever done

The car was a bit small and not as good as I expected. It also couldn't connect to Apple CarPlay.

The car drives very well, diesel is very fuel-efficient

Only one person was serving at the counter, leading to longer wait times.

The car rental guy was very nice and even gave me a lighter as a gift.

1. When picking up the car at the Barcelona airport branch, Mr. Giovanni clearly stated it was a pre-authorization and confirmed the insurance proof provided by Car Rent Deals, but he still charged for insurance. It felt discriminatory and unfair. I recommend recording conversations as proof. 2. In Porto, Portugal, our car was broken into and luggage stolen. We made numerous calls to the number on the business card requesting a car replacement, but we were continually told to return to Barcelona airport to exchange the car. We had to drive with a damaged car for 90 minutes to Vigo airport in Spain to try and get a replacement. 3. When returning the car to the Barcelona branch, the counter staff shrugged and said the system was down, unable to confirm any issues or provide any documents, leaving us with no choice but to leave due to our flight check-in time. 4. After returning home, I found an additional 150 euros charged on my credit card statement beyond the rental agreement.

The car pickup was very smooth, thanks to my sister who helped as a translator, making communication hassle-free! For those of us with limited English, I recommend downloading a translation app or using the iFlytek translator for Spanish communication, as their front desk staff's English isn't great. Avoid misunderstandings, haha.

Picking up the car was very smooth, though the integrated QEEQ navigation was pretty useless. The company doesn't push for reimbursement, but it was extremely difficult to find the elevator, so I had to lug my suitcase up the stairs.

El auto alquilado fue un Cupra. Excelente espacio en el maletero, caben dos maletas de las grandes y alguna mochila más. El personal muy profesional y con conocimiento de los autos. Repetiremos

QEEQ es una plataforma que utilizo seguido, muy fácil y práctica. Sobretodo cuando disminuyeron el precio! Volveré a utilizarla. Conviene fijarse si el alquiler es con una empresa cuyo mostrador esté en la misma terminal del aeropuerto o si es remota. Para saber qué esperar y tiempos de recogida y devolución.

The car was in perfect condition and it drove very nicely. It also had very low gas consumption, which we really appreciated.

Very easy platform to navigate. Competitive pricing. Many options from which to choose.

I was disappointed that the car didn’t have a rear camera so it was difficult on the reverse, Also the CarPlay didn’t work.

Very good

The car replacement took nearly 2 hours, which is very, very long.