CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

Throughout the trip, we used three cars in total. Two of them were new cars with only a few thousand kilometers, and one had over 20,000 kilometers. Overall evaluation: trustworthy.

Generally satisfied, has Chinese service, convenient pickup and dropoff.

Returned and picked up the car at Auckland Airport. Small airport with fewer people and even fewer cars to choose from. The so-called 'free upgrade' is basically based on luck; you get whatever car is available. I didn't encounter any Chinese service, but my English is fine. Both pickup and drop-off are self-service, very convenient and straightforward.

The prices are relatively cheap, but there are many people in line, significantly more than other companies, so it takes some time to wait. Picking up and returning the car is very convenient, the staff takes a look and gets it done in a minute!

Picked up the car in San Francisco using the self-service machine, which was quite convenient. However, you need to enter all the reservation details again, so the counter might be faster. No one tried to sell me insurance.

The car pickup point at Union Square, San Francisco, likely due to its proximity to the city center, has very enthusiastic staff, but the queues are extremely long. There are self-service pickup machines nearby, but due to operational issues, their efficiency is very low.

The self-service car rental machine is very convenient to use.

We booked a Jeep Grand Cherokee or similar model, but when we arrived, the staff said there were no Grand Cherokees available and gave us a Hyundai Santa Fe instead. However, we saw a Grand Cherokee parked at the exit. We specifically told customer service that we needed a car for Death Valley and Yosemite, but they didn't give us the Grand Cherokee and instead recommended an upgrade for an additional $30 per day, which we refused. On the way to Las Vegas, the weather was very hot, and the car's RPM would exceed 3000 every time we accelerated slightly, forcing us to stop frequently. Moreover, when climbing the eastern entrance of Yosemite, the car nearly didn't make it, with the RPM close to 4000, scaring us quite a bit. We've rented from NATIONAL and AVIS before; the cars were always in great condition and matched the models on the website. This time, the experience wasn't great, which might be a case of 'you get what you pay for'. Buying directly from the rental company's website is almost twice as expensive, so I accepted it. I won't choose ALAMO again.

The vehicle broke down midway, but the company promptly provided a replacement.

There is a light rail directly from San Francisco Airport to the car rental station, and the counter is just downstairs; very convenient.

The staff's attitude was excellent.

There was an issue during the rental process. The website stated that a translated document could be used, but the store required the use of Alamo's translation software. I had to go across the street to print it, costing me more than 3 dollars and wasting over an hour. Other than that, everything went smoothly. The car was a Buick Enclave, but the air conditioning was somewhat lacking.

I picked up the car in San Francisco and returned it in Las Vegas. Although my English is poor, the rental company provided excellent service. The process of picking up and returning the car was fast and convenient. Very good experience.

Overall, this company offers good value for money. They provide a free additional driver, but they kept insisting that I add insurance, saying QEEQ is just a travel company and can't cover their car insurance. I kept refusing, and they were not happy, speechless!

The flight was delayed for over 5 hours. When we arrived, we took a shuttle bus directly to the rental car company from the airport. There weren't many people, and the paperwork was processed quickly. There were no excessive sales pitches, and the price matched what I had booked.

The store staff has an accent.

See the comments below

The staff tried to sell us insurance during pickup. We didn't listen to his introduction, and as a result, we were given the wrong floor for car collection, causing us some trouble!

Was greeted by an Asian-American representative. His attitude was poor and arrogant. Not sure what he was so cocky about. On the other hand, an older white gentleman at a nearby service desk was very courteous. These Asian-Americans, they think they’re something special. Disrespecting Chinese people. It's very uncomfortable. We Chinese are also well-mannered and not low-class at all. Such bad attitude towards us is infuriating.

The GPS provided was quite unreliable, often directing us to toll roads, but everything else was fine. Both pick-up and drop-off were fairly quick.