CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

We were assisted by an enthusiastic and humorous African-American lady. She only briefly mentioned additional insurance, and when we declined, she did not push further or show any dissatisfaction. Overall, the evaluation of Alamo is very high.

Overall, it was pretty good. The car was in average condition. I mentioned a Toyota Camry in San Francisco, but ended up booking a Corolla. The exterior had scratches, and the mileage was nearly 60,000 km. Picking up the car was convenient; the rental voucher, translated driver's license, and my husband's credit card were all accepted. Driving down Highway 1, we encountered a problem with the car in LA. The motel staff helped us contact the company, and it took nearly four hours to get a tow and a replacement car. The staff weren’t very friendly and seemed to threaten us, possibly because we were all women. We were downgraded to a Hyundai Sonata, which didn’t brake as well as the Toyota and often slipped on slopes. Fortunately, we returned the car in San Diego two days later. The return process was quick and without extra charges.

I followed the guidance from Zuzuche and prepared the required documents, and the procedure was completed smoothly.

Cultural differences between Chinese and Western cultures made communication challenging, but their attitude was earnest.

On the Chinese car rental website, 'mid to large' is labeled in Chinese, while in English it's 'standard.' Alamo's vehicle categories are 'small, standard, large, extra-large'. The difference between the English and Chinese descriptions caused us confusion. Therefore, the English terms should also be marked on the website to avoid misunderstandings.

It was really good. I paid all the fees in advance, and when picking up the car, the staff simply asked if I needed a GPS. I told them I had Google Maps, and they said great. They even showed me to the entrance of the parking garage elevator. Overall, excellent experience! Returning the car was also very convenient!

The car was very new, with just over 1,000 miles on it.

This is a rental company with precise positioning, offering a wide selection of city SUVs favored by many locals. Overall, it left a good impression!

There was no upselling, but they added an extra tank and roadside assistance directly to the bill. When I noticed and pointed it out, they modified it, but the fee is still frozen and not refunded to my account.

The company doesn’t have many branches, but the one at the airport is large and convenient. As long as you don’t return the car at a different location, it’s totally fine. The cars are new and the process is simple.

Highly recommend Alamo! When you exit SFO airport, take the escalator on the left or right side and hop on the shuttle train directly to the rental counter, very convenient. We added $5 per day for roadside assistance. It was secured with a credit card, and in about 10 minutes, we went to the parking lot to get the car. The key was inside the car, just ensure you have your driver's license and contract ready, as you'll need it to leave. On the second day in San Francisco, our car window got smashed near the Palace of Fine Arts. We reported it to the police, then drove to Union Square to try to change the car, but we were told we had to go back to the airport. The car change process was quick and hassle-free, and it was free. We got a new car with only 2400 miles on it, which was even better than the one we had before. Great service! We returned the car at LAX, drove straight to the parking lot, and it took about 3 minutes to inspect. Then, a shuttle bus took us to our hotel. This rental company is awesome, and we will choose Alamo again in the future!

ALAMO is great, the car was new, the staff was nice, many locations, and they have shuttle buses!

Very satisfied

They have Chinese-speaking staff, and there are many new car models

Reliable company! Both pickup and drop-off were very convenient, and the service staff explained everything clearly. Nothing went wrong during the whole process. Couldn't find any shortcomings. Definitely a good review!

The car rental company's service is very good.

I booked a Dodge Grand Caravan on QEEQ, but when I arrived in the USA, I found the trunk was not very spacious. The Alamo attendant recommended a Toyota Sienna instead. It had much more space, easily fitting five people, four suitcases, and a wheelchair. Plus, the car was brand new with only 700 miles on it. It handled very well, making it perfect for the complex hills and streets of San Francisco.

Initially, I rented a Cherokee, but when I arrived, they told me that model was unavailable and only had a Hyundai SUV. It felt like a huge letdown. Then they tried to persuade me to upgrade to a Dodge for an extra 3000 yuan, but I stood firm and refused to pay any extra. When I got to the garage, the person there gave me a Dodge, a free upgrade. There was no Hyundai, just a lone Dodge in the garage. You get it!

No need to stand in line for pickup, no upselling, and quick return process.

There are few rental locations, but it's sufficient. In the USA, renting a car is a must because taxis are too expensive.