CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

Overall it's quite good, with a competitive price. They didn't push any extra items when picking up the car. Since I was planning a road trip, I opted for roadside assistance at $5 per day, which is reasonable. Alamo is quite friendly about opting out of certain charges, like crossing the Golden Gate Bridge (north to south); if you pay online yourself, you can automatically opt-out of Alamo’s charges without contacting them. Picking up a car at San Francisco airport was quite intense, it felt like there were more people than cars, and you had to grab one as soon as it appeared.

Very convenient, self-service pick-up and return.

The service of this car rental company is quite good, located near Union Square in the city center, making it very convenient. The GPS included with the service is also very useful. Previously, we used Enterprise's GPS, which was a nightmare experience.

There was a collision, but Alamo provided a replacement car, which didn't affect our trip much.

Mandatory Liability insurance.

Excellent experience overall. Picking up and dropping off the car was very convenient. The only issue was that the parking lot at Los Angeles Airport was hard to find and lacked clear signage.

Both picking up and returning the car were convenient. The Mustang we got had only 6000 miles on it, almost brand new, with great power.

Very good!

Picked up the car at San Francisco Airport. The older foreign gentleman at the far-right counter aggressively pushed additional insurance fees. When I insisted on using my QEEQ order, he became visibly unhappy, which made me unhappy as well.

Good, cost-effective.

This time we took an 11-day self-drive trip in the western U.S. and chose Alamo. The price was definitely the most affordable. Overall, the car was in good condition and we had no breakdowns! They will recommend some model upgrades and insurance services, but it is entirely up to you whether to choose them. Returning the car was also convenient and quick. Be prepared that the specified brand and model in the same category might not be available. We were lucky to get the Chrysler 200 we reserved, and it was the only one available. If it wasn't, we would have had to choose the Jetta (known as Sagitar in China). If you plan to upgrade the model on-site, it will definitely be more expensive than booking through QEEQ, so it's best to choose a satisfactory model group in advance. Compared to costs for accommodation and food, car rental in the U.S. is very cheap. Renting a bicycle in San Francisco costs $35 a day, without insurance and tax.

The store initially asked us to pay a higher price than what QEEQ had informed us. We didn't pay immediately and told them we might have paid a partial deposit which should be deducted. Later, they didn't insist on charging more. Seems like they were trying to pull a fast one. No pressure to buy insurance. Returning the car was very easy.

The car rental process was smooth. The staff just asked if I wanted to upgrade the car model or buy additional insurance. I declined, and they quickly prepared the contract. I was then directed to the parking lot where a staff member brought a similar type of car. The rental process was smooth. Later, in Los Angeles, I accidentally bumped the front bumper. When I exchanged the car, the staff noticed I had insurance, making the return process smooth. Therefore, having insurance is quite necessary. Additionally, if you're not far from the airport, they can arrange a driver to drop you off at your destination for free!

The service was very attentive and enthusiastic, and the staff were very responsible.

The service attitude of ALAMO rental car company is good. I picked up the car through a self-service method, which was very convenient and saved queuing time. The condition of the car was good and returning the car was also very easy.

The service was good, but the wait time for picking up the car was a bit long. Also, no staff was present to check the car for any damages before handing it over, and I had to do it alone. Additionally, the fuel tank wasn't completely full, it was short by two bars. Luckily, I took a photo at that time, so I didn’t get charged extra for fuel when I returned the car. It was my first time renting a car in the US and overall, it was quite a good experience.

It felt like we were being upsold. They suggested an upgrade just by looking at the luggage and number of people without allowing us to see the original car to make the decision.

Not bad.

The pricing is not transparent. In addition to the price listed on the website, there are extra charges. The final cost is higher than other rental companies.

First, I thought picking up the car with my order would be easy. But at the counter, the staff tried to sell us various insurances. Since we couldn’t understand the language, it was a waste of time. They also suggested we upgrade to a bigger SUV for an extra $100 per day (we had someone nearby translate this for us). We refused, and then they offered the upgrade for $50 per day, which we also declined. In the end, refusing was the right decision because one SUV was enough for four of us. We followed the full-to-full fuel policy, but they still charged us $66. At that time, we couldn’t communicate and didn’t ask questions. After returning to our country, we found out it was for the fuel. Basically, we refueled the car and they still charged us for a full tank. This is really frustrating. If we didn’t return the car full, they should have communicated with us, but they just deducted the money directly.