CAR RENTAL REVIEWS ON ALAMO IN SAN FRANCISCO

The car was in good condition, and returning it was convenient. However, we faced a long line to pick up the car, probably because it was cheap. The staff had a good attitude, and there were no issues.

I don't understand why the rental fee was $400, but the store charged me $505.

This company is pretty good. Although the ATS I reserved was unavailable and they gave me a Lincoln SUV instead, it was no big deal.

Self-service pick-up is very convenient, and returning the car is easy. The car had only 500 miles on it.

Overall satisfied, but the selection of cars is very limited, mostly only one or two options, mostly Nissan.

Satisfied with the service. However, the left side mirror of the rented car doesn't have an anti-glare feature, which affects driving.

The car was very new and the service was great.

Convenient and efficient, with good vehicle condition.

Overall, it's acceptable. Picking up and returning the car is quite convenient. Especially the phone service desk, as they will provide a Chinese translator if your English isn't good, and they are very patient. However, I initially booked a full-to-full fuel policy, but they gave me a full-to-empty one. I didn't notice at first, so I ended up buying a full tank for over 50 dollars. Additionally, they charged me another 9 dollars at the return, without clear reason.

Clear handover process, quick return, and honest service.

Overall, it's pretty good. Although they initially promised a RAV4, we ended up with a Nissan, which was a gas guzzler. However, it was still comfortable to drive, and the car exchange was very fast. The service overall was quite good.

Satisfied

Great and very convenient.

We picked up the car at San Francisco Airport. The staff handling the pick-up kept insisting that I buy full insurance, even though I already purchased an additional insurance from ZuZuChe. The rental came with plenty of insurance, but he said it wasn't enough. He asked which cities we were visiting, and when I mentioned Las Vegas, he charged an additional fee of around $2 per day, saying that if I didn't pay it now, I would have to pay it in Las Vegas. During our trip to and from Las Vegas, we didn't encounter any such charges, and my friends in the US hadn't heard of this either. Up to now, I have no idea what the extra charge was for. Returning the car in Los Angeles was fairly smooth. We rented a minivan, and the car condition was okay. However, it wasn't very clean inside when we picked it up, and only the USB port on the main dashboard worked, making it inconvenient to charge mobile WiFi or phones in the car.

Unclear insurance details!

Overall, the service was quite satisfactory. I reserved a Dodge minivan but was given a Chrysler Pacifica, which was still in good condition. There were no issues on the road, and the return process was quick. The exchange point had a shuttle bus to the airport, which was very convenient.

The service of Alamo car rental company is good, no issues. However, I raised the following objections during the contract signing, which put me in a very passive position!

The company is great, reliable, and the vehicle condition is quite good. I booked three FULL SIZE SUVs, and they upgraded two of them to extended SUVs, while one was downgraded to a standard SUV. By comparison, the full-size Chevrolet SUV is easier to drive than the extended version.

Great service, fairly new car, and they even drove us back to the hotel. The car return process was quick and efficient.

The service was excellent, and the vehicle was quite new.